Provider
Leeds Building Society
Speed of response:
Time of call: 4.01pm. Answered by an automated system. The shopper was transferred to a representative within one minute and 20 seconds. 4/5
Telephone manner:
Professional. 5/5
Relevant qualifications:
The representative said she was not qualified to offer mortgage advice. 0/5
Payment method:
NA. 0/5
Guidance given:
The representative explained the lender’s criteria require borrowers to be with their current employment for at least six months – unless they went straight into the current employment from another job. The shopper’s self-employed past complicates matters in this instance, she said, adding he would need to show that his employer intended keeping him on after six months. 3/5
Knowledge:
The representative displayed a good understanding of how the society’s mortgage process functioned. 4/5
Email/web presence:
www.leedsbuildingsociety.co.uk/mortgages/first-time-buyers
3/5
Verdict:
The mortgage associate was clear, patient and helpful.
19/35
