Consumer duty  

Consumer duty is not a 'once and done' exercise, warns FCA

“We look forward to continuing to see both the benefits for consumers and also the benefits to firms and the wider economy, as your work to embed the duty leads to better outcomes, increased trust in the sector, and greater opportunities for you to compete and innovate, and for us to regulate efficiently.”

Arora made the comments at the event Consumer Duty - Next Steps, held by Deloitte today (November 1). 

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tara.o'connor@ft.com

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