The consumer duty has had a profound effect on the retail financial services sector, and is likely to continue to do so for some time.
It means that firms involved in the provision of financial services to consumers must keep in mind the delivery of fairer outcomes for clients and document that they have done so.
A key part of an adviser's business proposition is the use of platforms, so understandably they have to be considered as part of that process.
Platforms can help the adviser navigate consumer duty and offer support in numerous ways to help them understand the product and the platform itself, to make sure both are appropriate.
This guide, which comes with 60 minutes of CPD, aims to outline some of these facilities.