Mr Root explained: "This means the injured worker can get better care earlier on in the claims process, and can get back to work sooner."
Not only that, but insurers have vast troves of useful information held within old paper claims, submission applications, and policies that can be unlocked and converted automatically to digital form, cutting down on burdensome and costly back-office processes.
But he said there were some hurdles in adopting this sort of technology, and not just in the UK but also in the US.
The first is the fact insurance companies often have "ingrained" business practices and are therefore loath to change, especially if they cannot see a significant cost reduction benefit in those peers who have adopted such technology.
Also, the price range can vary considerably from firm to firm - "you could be looking at seven figures to modernise your platform", Mr Root said.
But with tech-savvy newcomers entering the UK and US marketplaces, and consumers demanding ever-faster service levels, to avoid making any changes would be detrimental in the long-term to insurers - and Mr Root added it would only be a short time before this sort of AI process becomes commonplace.
In May FTAdviser reported that UK insurers had started to adopt clearer ways to report claims figures, as well as developing processes to help improve the claims experience for customers.
At the time, Andrew Ward, head of protection of advice for Roxburgh, said: "The anguish claimants can go through when trying to make a claim is clear, so anything providers can do to alleviate the stress of the process is important."
simoney.kyriakou@ft.com
