It is important to document your reason for selecting the outsourcer and your ongoing review meetings. Clear and robust records should be maintained. 

Communication, trust and relevant expertise are the three pillars to a successful third-party partnership.

If the business you are outsourcing to does not understand your firm, its clients and the markets you operate within, it is often an arrangement destined to fail. 

Melanie Gharpetian is head of account management at Threesixty Services