Protection  

What we learned about protection in 2017

  • To list the ten key drivers of protection needs.
  • To understand how to help clients get appropriate cover.
  • To ascertain ways to meet clients' protection needs in 2018.
CPD
Approx.30min

By

Kevin Carr is founder of Carr Communications and chief executive of the Protection Review

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CPD
Approx.30min

Please answer the six multiple choice questions below in order to bank your CPD. Multiple attempts are available until all questions are correctly answered.

  1. According to Mr Carr, what are 'customer service excellence' statements?

  2. For whom will the next 12 months be very important, according to Mr Tait?

  3. Some 20 per cent of the UK population is currently declared as what, according to Mr Kornhauser?

  4. What is the number one thing businesses can do to help consumers become more loyal, says Mr McGill, quoting the Harvard Review?

  5. What is needed to be more human, even with technology-based processes, says Mr Williams?

  6. Where does Mr Hamilton see more opportunities in the future?

Nearly There…

You have successfully answered all the questions correctly, well done!

You should now know…

  • To list the ten key drivers of protection needs.
  • To understand how to help clients get appropriate cover.
  • To ascertain ways to meet clients' protection needs in 2018.

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